Privacy Policy

Effective date: 15 October 2026

1. Introduction

Graduate Farmer respects your privacy and is committed to protecting your personal information in accordance with Kenya’s Constitution and the Data Protection Act, 2019.

This policy explains how we collect, use, store and protect your information when you visit our website, register for courses, purchase farm products or contact us.

2. Information We Collect

We may collect:

• Personal details: Name, phone number, email address and delivery address.

• Orders and payments: Products purchased, order history, M-Pesa transaction references and payment confirmations.

• Learning information: Courses enrolled in, progress and certificates.

• Communications: Messages, enquiries, reviews and customer-support requests.

• Technical information: IP address, browser details and website usage data.

We collect information relevant to providing our services.

3. How We Use Your Information

We use your information to:

• Manage customer accounts and online courses.

• Process orders, payments and deliveries.

• Respond to enquiries and provide customer support.

• Improve our website, products and services.

• Prevent fraud and protect website security.

• Meet applicable legal and tax obligations.

• Send promotional messages where permitted by law.

You can opt out of promotional communications at any time.

4. Payments and Sharing Information

Payments may be processed through M-Pesa or other payment providers. We do not ask for or store your M-Pesa PIN.

We may share relevant information with payment providers, delivery partners, website hosting providers and suppliers when necessary to provide our services. We may also disclose information where required by law.

We do not sell your personal information.

5. Cookies

Our website may use cookies to support functions such as account login, shopping carts and website performance.

Where required by law, we will seek your consent before using non-essential cookies. You can also manage cookies through your browser settings.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purpose collected or as required by law.

Tax records must generally be kept for five years from the end of the relevant reporting period, subject to legal exceptions that may require longer retention.

Other information is deleted or anonymised when it is no longer needed, unless a legal obligation requires us to retain it.

7. Protecting Your Information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed completely secure. Where a personal data breach triggers a legal notification obligation, we will comply with the applicable requirements of Kenya’s Data Protection Act, 2019, including the relevant 72-hour notification rule.

8. Your Privacy Rights

Subject to applicable law, you may:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Object to certain uses of your information.

• Request deletion or restriction of processing where applicable.

• Request a copy of your information in a portable format where the law provides for it.

• Withdraw consent where processing is based on consent.

We may need to verify your identity before processing a request. We may also retain information where required by law.

9. Children’s Information

Our services are primarily intended for adults. Where a child’s personal information is collected, we will comply with applicable Kenyan legal requirements, including requirements for parental or guardian consent where applicable.

10. Third-Party Websites

Our website may contain links to other websites or services. These third parties have their own privacy policies, and we encourage you to review them.

11. Changes to This Policy

We may update this policy when our services or legal requirements change. The latest version will be published on our website with an updated effective date.

12. Contact Us

For questions about this policy, access requests, corrections or other privacy concerns, please contact us through the contact form or customer-support channel published on the Graduate Farmer website.

We will handle your request in accordance with applicable Kenyan law.